Every gaming PC and bundle from BundleRigs comes with a 3-year parts and labour warranty. If a part fails, we’ll put it right – and your rights under UK consumer law apply on top.
What the warranty covers
Our warranty covers faults in the gaming PC for three years from purchase, including both the replacement parts and the labour to fit them. That means you won’t pay for the work involved in putting a fault right.
The warranty is in addition to your statutory rights. Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described – Citizens Advice explains these rights in plain English.
How to make a warranty claim
Email sales@bundlerigs.co.uk with:
- your order number
- a description of the fault – what happens, when it started, and any error messages you see
Photos or a short video of the problem are very helpful if you can take them. We’ll reply with the next steps. Our support hours are Mon–Sat 9am–6pm.
Before you contact us
Some issues that look like faults can be fixed in minutes. It’s worth checking:
- All cables are firmly connected, and the monitor is plugged into the graphics card rather than the motherboard.
- Windows Update and your graphics driver update have both finished.
- The PC has space around it and the vents aren’t blocked.
- The power lead and extension socket work with another device.
If the problem continues, email us – we’re happy to help diagnose it, and it doesn’t affect your warranty to ask.
Faulty on arrival?
If your order arrives faulty, email us as soon as you can with your order number and a description of the problem. You don’t pay return postage for faulty items, and you can also choose to use our 14-day returns process.
Looking after your PC
Keeping your PC clean and cool helps it run reliably for years. Dust the case vents every few months, keep it off thick carpet, and give it space so air can flow. Our accessories range includes an electronics cleaning kit for screens and keyboards.
Why parts and labour matters
Some warranties only cover replacement parts, leaving you to pay for the time it takes to diagnose and fit them. Ours covers both. If a component in your gaming PC fails within three years, you don’t pay for the part or the work to replace it.
Because we build and test every PC ourselves, we know exactly what’s inside it, which makes diagnosing and fixing a fault quicker and simpler.
Warranty or returns: what’s the difference?
Our returns terms let you cancel for any reason: tell us within 14 days of delivery, then send the items back within another 14 days for a refund, including the original standard delivery cost. Return postage is paid by you unless the item is faulty.
The warranty is for faults. It lasts three years and covers parts and labour, so if something goes wrong long after the returns window has closed, you’re still covered.
Keep your order confirmation
Your order number is in the confirmation email we send when you order, and in My Account if you checked out with an account. Keep it somewhere safe – it’s the quickest way for us to find your order when you need warranty support.
Warranty quick answers
How long is the warranty?
3 years, parts and labour, on every gaming PC and bundle.
How do I claim?
Email sales@bundlerigs.co.uk with your order number and a description of the fault.
Does the warranty affect my legal rights?
No. It’s in addition to your rights under UK consumer law.